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11 Tips For Property Management Success

Ryan FitzgeraldRyan Fitzgerald
Jun 13, 2024 9 min read
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11 Tips For Property Management Success
Chapters
01
Communicate Effectively
02
Increase Resident Retention
03
Decrease Employee Turnover
04
Investment in Professional Development
05
Be Open to Change
06
Employee Appreciation Events
07
Feedback
08
Maximize NOI
09
Increase Rental Income
10
Minimize Operating Expenses
11
Proptech Affects Property NOI

Tips For Property Management Success

Are you interested in tips for succeeding in property management? Here's everything you should know about being successful in this field.

Property management requires a lot of things at once, from dealing with tenant issues to negotiating contracts and services. Effective property management keeps everything running smoothly all the time. However, like anything, unforeseen circumstances may come into play, so understanding tips and tricks to help smooth out issues to be successful is essential. 

Working in the real estate industry involves many responsibilities and challenges, especially property management. Succeeding as an effective property manager ensures happy tenants and maximizes your return on investment.

A property manager is a professional who oversees the daily operations of rental properties on behalf of property owners. Their duties include managing tickets, handling maintenance and repairs, marketing the property, and ensuring legal compliance. Property managers are a crucial link between the owners and tenants, ensuring each party is satisfied and the property remains profitable.

There are many skills, tips, and tricks that contribute to successful property management. Whether you are just starting out or a pro, this guide is here to help ensure you excel in the role and achieve success.

Here are tips for property management success that you should know. 

1. Communicate Effectively

Effective communication is essential for success in property management and many other fields. Property managers must be able to communicate well with tenants, owners, vendors, contractors, stakeholders, and many different parties. 

Maintaining clear, timely, and professional communication is essential to cultivating positive relationships with tenants and ensuring property owners are well-informed about property-related transactions.

Effective communication is crucial for success in property management. To enhance communication skills, consider enrolling in public speaking or writing courses, as well as other programs aimed at understanding the needs and concerns of others, since communication is the first step in any management career.

Property managers who excel in communication not only foster positive relationships with tenants and property owners but also contribute to a good function in the community. Providing an exceptional customer experience is crucial for building trust, tenant retention, and ensuring the long-term success of your company.  

Employees meeting with management implementing communication for success

2. Increase Resident Retention

Retaining residents means earning more money overall. By keeping current residents, you will avoid long vacancies, marketing expenses, and months of lost rent payments. Searching for new residents comes with many extra responsibilities that double the workload, so keeping current residents helps success. 

Here are some ways you can retain residents for longer:

  • Plan and implement community events
  • Invest in a quick and efficient property maintenance team
  • Be open to new property technology renovations
  • Ask and respond to feedback from residents
  • Communicate efficiently

Retaining residents in multifamily housing is far more than a convenience; this strategy is an economic advance. Getting new tenants costs a lot of money compared to maintaining existing ones. 

Resident satisfaction is important in shaping a property's reputation. Happier residents are more likely to renew their leases, promote the community to others, and contribute to a positive atmosphere. Not only is this a great way to attract people and build a community, but it is also a powerful marketing tool. 

Tenant happiness matters in property management success

3. Decrease Employee Turnover

Property staff retention is a measure of property management's ability to keep employees. The multifamily industry experiences high turnover in critical roles such as property management, maintenance, leasing, and more. 

Data from the National Multi-Housing Council (NMHC) and the National Apartment Association (NAA) show property manager turnover rates trending between 33% and 36%. This turnover has increased year over year. This rate is high due to many reasons, such as stress, lack of benefits, low satisfaction, and burnout. 

With the right strategies, you can prevent your staff and professional managers from quitting and leaving the industry. There are a couple of ways you can keep your employees happy and reduce employee turnover, making this a successful management team. 

  • Map out career paths
  • Invest in meaningful professional development
  • Be open to changes
  • Host employee appreciation events
  • Listen to feedback

4. Investment in Professional Development

To have a successful management company, employees are the start and must be happy to make sure everything falls into place. One of the main reasons for high turnover in the multifamily industry is a lack of career growth. 

No one wants to be a part of a job where it feels stagnant, so making it a priority to promote employees and have regular discussions with staff about the future of the property and the company is important. 

Here are things you can do to invest in professional development to lead to success:

  • Build a solid foundation
  • Stay updated with industry trends
  • Advancing career opportunities
  • Certified management training credibility

Property Managers Rate Stats

5. Be Open to Change

In multifamily industries, employees tend to be older than in other types of workforce. It is important to cater to your long-established employees and ensure they are on the same page before implementing changes. Changes usually attract younger workers, who are essential for them. 

Millennials make up the largest percentage of the workforce, while Gen Z follows closely behind. To make younger professionals happy, companies tend to implement new technology in the workplace to automate workflows and simplify daily tasks. 

The workforce is becoming more diverse, and young professionals tend to embrace change. Therefore, implementing these changes could help attract and retain younger applicants. It's essential to ensure that you introduce initiatives to support your employees and that your efforts lead to success.

6. Employee Appreciation Events

The best way to keep employees longer is to implement ways to show your property staff that you appreciate their hard work. Offering self-care, expanding your PTO programs, and offering bonuses are the top ways. 

Sometimes, employees simply want to be reminded of how vital their work is, so showing your employees that you are is simply done by hosting regular employee appreciation events. Here are some other appreciation ideas to help:

  • Weekly employee spotlights
  • Monthly employee events such as free food, group dinners, and group activities 
  • Make it a habit to use positive feedback toward your employees

7. Feedback

Sometimes, implementing all the above is not enough if you are requesting and responding to feedback. In today's world, everything is evolving, so staying on top of trends is essential for employee retention and reducing staff turnover. 

Formally or informally, asking your staff members what you can do to improve their employee experience is simply important. Checking in with your staff on a regular basis is also important because they are human, too, just like management, so making sure they are happy leads to a happy team. 

Asking is the first step, but make sure the feedback does not go unanswered. Implement meaningful changes to help success. Do not take any of the criticism personally; if you use it, it will make you a better manager. 

Tips for successful property management

8. Maximize NOI

As a real estate professional, you know NOI (net operating income). NOI is a valuation method real estate professionals use to determine the profitability of an income-generating property. This is calculated by subtracting property operating expenses from the income it produces. 

Depending on your property, there are many ways you can increase your NOI, minimize operating expenses, increase rent income, and charge fees for amenities and services. Making sure your report is leading to profits and you are not losing money is essential for successful property management. 

9. Increase Rental Income

Gradually increasing your rental rates over time can result in long-term profits. However, it's important to have a strategy in place if you plan on doing this. Investing in new amenities that appeal to your renters, renovating common areas, and offering community events can offset rent increases.

Marketing and recruiting new tenants are expensive, so giving your residents a reason to renew and stay longer is a great way to increase rental income. Planning different things to make your residents happy is a simple way to increase profit and income from them.

10. Minimize Operating Expenses

The easiest way to save money is to spend less. If you plan on doing a large project or renovation, get several quotes before committing to becoming a vendor. A little extra research can save you thousands of dollars and help minimize operating expenses. 

Automating repetitive tasks can also save you money in the long run. Investing in automation technology like electron access control, virtual inspection software, and visitor management software has a large upfront cost. Still, it pays off in time and will save you money as well as increase security on the property. 

11. Proptech Affects Property NOI

In today's world of technology, you can enhance your tenants' and management teams' experience with proptech. Proptech simplifies and streamlines building processes for both tenants and the staff. Having innovations that save time and money is essential for management success.

Your staff and renters are essential factors to maximize net operating income, so investing in proptech will not decrease human interaction but will eliminate unnecessary expenses, free up staff time to communicate with renters more, and enhance the quality of life for all. If you increase your property's NOI, then you earn more money overall.

Implementing automation system technology in building

Methodology

We used information from different sources and our data to create this guide about tips for property management success. There were various data sets to use, so we put them together to help you understand how to manage your property successfully.

Above are a few sources we used to gather most of our information about tips for property management success. 

FAQS

What is the hardest part of property management?

Finding new tenants is the most complex challenge a property manager faces. You have to market the property, find the tenant, screen them, draft lease agreements and do many other things. This process is lengthy and difficult, and it can also be costly with market changes. 

What are a property manager's greatest responsibilities?

One of the biggest responsibilities of property managers is managing finances, such as rent, budgeting, and financial reporting. They may also be involved in other things, such as rent rates, market research, determining competitive prices, and many other things that require a lot of time and skills. 

Is the property management industry growing?

There have been predictions that the property management market growth rate will exponentially increase throughout the forecast period because they expect the demand for property management services to skyrocket and create favorable conditions for the market to grow. 

Tips For Property Management Success - The Bottom Line

Effectively managing a property, regardless of its type, is challenging. While there is no definitive formula for achieving perfection in property management, several tips and tricks can contribute to success.

Working in the real estate industry entails numerous responsibilities and challenges, particularly in property management. Being a successful property manager results in contented tenants and optimized return on investment.

Property management is no easy feat, but it can be extremely rewarding with the right skills and mindset. Though the array of duties and responsibilities may appear overwhelming, taking advantage of various online resources and courses can aid in learning and personal growth, enabling you to lead a successful team.

Ensuring property owners' satisfaction is critical to success as a property manager. The more you focus on improving the environment and property management practices, the better you will be able to enhance overall building quality, reduce vacancies, and boost staff and tenant satisfaction.

If you are considering moving or selling, contact us or visit our website. Our team at Raleigh Realty is here to help you with any home buying or selling needs.  

WRITTEN BY
Ryan Fitzgerald
Ryan Fitzgerald
Realtor

Ryan Fitzgerald is a top Realtor®, founder and owner of Raleigh Realty, one of the Triangle’s fastest-growing and most innovative real estate brokerages. Driven by a mission to be the best—not the biggest—brokerage in Raleigh, Ryan has built Raleigh Realty into a firm known for its cutting-edge marketing, high-performing agents, and culture rooted in collaboration, growth, and excellence.

Raleigh Realty

Under Ryan’s leadership, Raleigh Realty has become a top boutique brokerage in Raleigh-Durham, serving clients across Wake County and the surrounding areas. Raleigh Realty stands apart for its:

  • Top-Tier Agents – Every Realtor on the team is hand-selected for their skill, professionalism, and client-first approach. Raleigh Realty isn’t about quantity—it’s about quality.

  • Award-Winning Website – RaleighRealty.com is consistently ranked among the best real estate websites with incredible user experience, cutting-edge IDX technology, and hyper-local guides that help buyers and sellers navigate the market.

  • Inbound Lead Generation – With a strong focus on SEO and digital marketing, the brokerage generates a steady flow of organic leads, giving agents the opportunity to grow thriving businesses.

  • Supportive Culture – Ryan emphasizes mentorship, accountability, and autonomy—no micromanaging, just the right systems and tools for agents to succeed.

  • Community Focus – From neighborhood spotlights to relocation guides, Raleigh Realty is committed to being a resource for both buyers and sellers as they make one of life’s biggest decisions.

The firm continues to expand its reach, with the goal of 100 agents and $1 billion in annual sales volume by 2030—all while staying true to its boutique, client-centered values.

Awards & Recognition

Ryan already has notable public credentials and prestige:

  • He has been featured in outlets such as Forbes, Wall Street Journal, U.S. News, among others (as mentioned on the site).

  • Realtor Magazine named him a “Top 30 Under 30” in the country (as noted on his Raleigh Realty page).

  • Raleigh Realty is widely acknowledged in the local real estate community for its digital prowess and thought leadership.

  • The company is consistently ranked among the top real estate firms in Raleigh and is known for having one of the highest-traffic real estate websites in the region.

Community Involvement & Giving Back

Ryan’s leadership extends far beyond the closing table. He has built Raleigh Realty to be a company that actively gives back to the community and invests in making Raleigh a better place to live.

  • The Green Chair Project – Ryan and Raleigh Realty proudly support The Green Chair Project, a local nonprofit that provides essential furnishings and household items to families transitioning out of homelessness, crisis, or disaster. By partnering with this organization, Ryan helps ensure families have the comfort and dignity of a furnished home.

  • Food Donations & Drives – Raleigh Realty regularly organizes and contributes to food donation efforts, partnering with local pantries and organizations to help fight food insecurity across Wake County. These efforts bring agents, clients, and neighbors together to support those in need.

  • Local Events & Client Appreciation – Raleigh Realty hosts family-friendly gatherings such as pumpkin patch outings, coffee + donut socials, and seasonal celebrations designed to strengthen neighborhood bonds.

  • Supporting Schools & Youth Programs – Ryan partners with local schools and youth organizations to provide resources, sponsorships, and mentorship opportunities, ensuring that the next generation has access to growth and guidance.

  • Small Business Advocacy – Raleigh Realty proudly highlights and partners with local small businesses, amplifying their visibility and reinforcing Raleigh’s reputation as a vibrant place to live and work.

For Ryan, success is measured not just in sales, but in the lasting relationships and community impact Raleigh Realty leaves behind.

AgentLoft – Powering the Next Generation of Realtors

Ryan is also the visionary behind AgentLoft, a SaaS platform designed to help Realtors nationwide build their brand and generate leads. AgentLoft websites combine IDX technology, SEO expertise, and AI integration to give agents the competitive edge they need.

Personal Mission

As a proud father to his daughter Emma, Ryan’s mission is bigger than business. He’s dedicated to building a brokerage and a platform that create opportunity and stability for families, clients, and agents alike. His approach blends entrepreneurship with empathy—ensuring that Raleigh Realty continues to grow not just in sales volume, but in reputation, trust, and impact.


👉 Whether you’re buying or selling a home, or you’re a Realtor looking for the right brokerage to grow your business, Raleigh Realty—under Ryan Fitzgerald’s leadership—offers the expertise, technology, and community-minded culture to help you succeed.

Chapters
01
Communicate Effectively
02
Increase Resident Retention
03
Decrease Employee Turnover
04
Investment in Professional Development
05
Be Open to Change
06
Employee Appreciation Events
07
Feedback
08
Maximize NOI
09
Increase Rental Income
10
Minimize Operating Expenses
11
Proptech Affects Property NOI
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